Why Navigators Insurance?
Our clients are highly engaged
A recent online survey of approximately 600 clients renewing their personal insurance with Navigators, conducted anonymously by an outside firm, revealed that an above average 76% would only buy insurance from Navigators.
Eighty-one percent of these customers said Navigators’ services were “relevant” to them, 74% agreed that we were “different from other brokerages” and that they felt “personally connected” with Navigators and our staff. This is likely the result of 84% of respondents finding us “easy to do business with” and 85% of those surveyed rating us as “confidence-inspiring”.
Navigators also received high praise for our use of multiple communication media, the ease of finding information about coverages, the overall simplicity of purchasing insurance from us and provision of “one-stop shopping for all insurance needs”. All these ratings were significantly better than the average for Ontario brokers.
Client feedback from these ongoing surveys allows us to fine-tune the Navigators client experience, so we can continue to provide leading-edge services to the Ontario insurance marketplace.
What Our Clients Say About Navigators?
It has been a pleasure to deal with Vanessa, my Account Manager. She was always professional, kind and understanding whenever I called with inquiries regarding my parents’ policy. Administering my parents’ Estate has been daunting at times, however, Vanessa’s caring manner and willingness to help made it a lot easier and so uplifting to say the least.
~ F de Melo, Oct 6, 2016
We have had the pleasure of working with Jason MacDonald regarding our home and auto insurance for some time now. Recently, he assisted us by finding an alternative insurer for the above two lines. (Our former insurer had substantially increased the premiums on the auto insurance to a level which we felt to be extremely unfair given the age of the vehicles.)
Jason researched a number of companies and kept us updated on a regular basis. Ultimately, he was able to find a company which provided the same coverage as existing for a much more reasonable amount. During our dealings, he demonstrated a level of initiative, courtesy and concern which we felt went “above and beyond” and which far exceeded our expectations.
As long-time clients of Navigators, we look forward to dealing with him in the future should the need arise.
~ L and X Mangerel, Jun 8, 2016
I am a new client. The representative (Ahmed Sheeno) did an extremely professional job in getting me an auto policy. I was very impressed with his dedication and efficiency. I am getting the same coverage that I had from the previous broker but at a more attractive premium. Based on my satisfactory customer experience, I have added my principal residence with Navigators. I have an investment property which I intend to insure through your company when it comes up for renewal in June, 2016.
~ M. Ahmed, December 11th 2015
I am very satisfied the service of Navigator Insurance and I am very happy that I saved some money,if I compare to my previous insurance the amount I was paying,so I want to thank Tony.I will highly recommend Navigator Insurance to my friends.I want to thank also Mr.J.MacDonald for his excellent service that has provided me.
~ L. Maneja, December 8th 2015
- Friendly and informative;
- Not just a number;
- Real people at other end of phone who care.
~ November 17th 2015 Client Feedback Card
Penny Thompson has always been very helpful with any question or concern we have had. She is an exceptional worker 🙂
~ November 2015 Client Feedback Card
The Executive I dealt with was S.H. which I must say I am grateful that he is the executive that I was selected to be with. He was extremely helpful and did make me feel like a valued customer. Other insurance quotes gave me the feeling of “oh another one of these…” or as if it was some kind of burden or hassle and gave me the feeling they really didn’t care which made me hesitant to if they were looking for the best rate. Right from the moment S.H. called after business hours I felt like he was trying to help me and do the best he could for the customer, he would say “thank you for your time” ask how my day was, have a conversation on topics of the differences between my previous province and here expanding my knowledge for questions I didn’t even need to ask which made everything feel so much more comfortable and knowing that he is trying to look out for my best interests and give me the best quote he can find.
Although for the situation it is a major setback for the cost on insurance, along with the other financial pressure that I have gained moving to Ontario, aside from that I must say this was a great experience and I am very Thankful.
~ Myles A. Toronto, May 25, 2015
I’m currently working with your employee, Scott Wilson in regards to obtaining a new insurance policy with Gore.
I just wanted to say that Scott has been great to deal with and he has helped me with everything I need in regards to this new policy; with no hesitation or wait times. Scott has made this a very positive experience for me in regards to switching over my insurance policy to my new insurance company.
From day one he has been very forthcoming, honest and on top of all the procedures required to make this work for me! He is very friendly and always willing to answer my questions with no hesitation or wait time. This is greatly appreciated, because as you know – our every day live’s are stressful at times, and we can’t do everything on our own and having the chance to deal with someone who does most of the work for you – is amazing!
I hope you will take into consideration what a great employee you have as a part of your team. I will highly recommend Navigator’s Insurance with no hesitation or question that those I refer will have a great experience. I have had no negative experiences – at all – since dealing with your respectable company, and thus I just wanted to say thank you!
~ Samantha B.
I am impressed & very happy with the service provided by account manager (Mr. Sai). He always works fast and gets the job done. Thank you McLean Hallmark & Navigators.
~ September 29th 2014
I really appreciate the quick and friendly response and trust that Navigators [Anna] is working on my behalf to find me the best insurance rates in the industry.
~ September 3rd 2014
Anna was very helpful. It took only one phone call and everything was taken care of. Recently we had a bad accident and the service we had from every level was exceptional!
~ Manohar H. Brampton, ON; August 30th 2013
I am really happy for your [Sabrina’s] services and will recommend to others. Thanks.
~ Steven R.Toronto, ON; August 28th 2013
I am getting good value and quick telephone service from Navigators Insurance staff. Especially Anna Armas and Devica Yassen. Good work.
~Danny Dhanraj; June 28th 2013 Client Feedback Card
As always, Tracy Chan was right on top of everything. Thanks Tracy.
~Sharon; King City, ON; May 16th 2013 Client Feedback Card
I find Mr. Moolam very pleasant and is quick to return my calls to him. A very polite young man.
~Francine P; Burlington, ON; May 27th 2013 Client Feedback Card
I am very satisfied with my auto and home insurance you provided to me. I compared it to my previous insurance company and it was a big savings for me. I want to thank Tony for calling me back. I highly recommend [Navigators] to all my friends.
~Lorenza M; Toronto, ON; May 10th 2013 Client Feedback Card
My coverage gives me “peace of mind.”
~Sabrina; May 1st 2013
Anna has been very helpful every time I have needed her to do anything for me and my family.
~Evelyn M; May 1st 2013
You are working very hard saving me money and I thank you!
~Indranie; April 25th 2013
Just recently made a claim and all involved have been very sympatic, attentive and through.
~D.L.; Scarborough, ON; July 31th 2012
I have been with McLean Hallmark since I was 17 years of age. My husband and daughter are with you as well. I am 50 years old and will continue staying.I also feel very lucky to have Anna Armas as my representative. Thank You for that.
~ Agnes F; Innisfil, ON; March 2nd 2012
I can’t say enough good things about Navigators Insurance staff. She’s been so helpful, professional and most important to me – reliable. Fantastic response time and so patient with me.
~Mark V; King City, ON; Feb 16th 2012
My broker at Navigators Insurance is always available for queries of all kinds whether about coverage, premiums or possible discounts on additional coverage. I am very impressed with her as an overall insurance representative who always looks after my interests.
~Evelyn M; Scarborough, ON; April 10th 2012